Question

I keep getting this error popping up in the FogBugz admin notifications:

8/7/2009 9:49 PM (GMT-04:00): The Fog Creek Maintenance Service has reported an error. (-2146232832) FogCreek.Search: The process cannot access the file 'C:\Program Files\FogBugz\Accessories\MainIndex{c5bcdc2f-0d5c-81ac-5680-e78598c28a4d}\L C-296365.valid' because it is being used by another process.

I reset the search index in Admin -> Site -> Search but the error comes back

Answer 1

Either another process is using the file (like a backup schedule) or there is more than one maintenance service running

We need to make sure that there is only one FogBugz maintenance service running against this install. Can you take the following steps:

• Stop the FogBugz Maintenance Service (fogbugzmaintd on Linux).
• Check the Settings > Site > Mail tab for pending messages.
• Create a test case and assign it to someone else.
• Confirm that the pending message count increments by one.
• Wait three minutes.
• Make sure that the pending message count has not gone down.

If it has, there is likely another maintenance service running somewhere that's conflicting with your current install.

We're wondering if there's an outside process involved here. When this happens again, you can use process explorer http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx and check to see who has the file open.