I just opened a new case and notified 2 users. The text (case event details) that I entered when opening the case was not included in the notification email. Is this working as designed or a bug?
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Definitely not how we designed it. It looks like the notification happens on the assignment that happens immediately after open, rather than on the open itself, so the correct text is sent. It's just not the text from the germane event. |
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