We currently use Virtual Users as "up for grabs" users and use a distribution mail list to send the notification of a new case being opened to the appropriate team members...
One concern/annoyance that I've heard from multiple people using FogBugz is that notifications assigned to a Virtual User still say:
"A new case was assigned to you in FogBugz"
This makes me believe that a case was directly assigned to me and not to a virtual user. I am typically more interested in cases assigned directly to me and will review cases assigned to a virtual user less frequently.
Is there a way to change the notification message to state:
"A new case was assigned to virtual user in FogBugz"
so there is no confusion that this case was not assigned to one specific person but instead is up for grabs?