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Where or how do I see all issues that were automatically marked as spam? I don't see in the list of issues.

I've had some issues disappear and I've recently found many were marked as spam only because the list of "this user also created XXXX" contained bugs I haven't seen and they were marked as spam.

flag	asked Nov 19 2009 at 23:25 J. Pablo Fernández 65●4

Ken Morse · Accepted Answer · 2009-11-20 13:02:57Z UTC

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One way to see them is to select the Inbox filter and then scroll to the bottom of the screen where you'll see a CASES IN SPAM section with a Click Here link -- follow the link and you'll see the cases marked as spam.

You could also make a new filter that showed anything in your Inbox with an Area of "Spam".

answered Nov 20 2009 at 13:02

Ken Morse♦
1,687●3●11

	Spam is also searchable by searching for area:spam. – Rich Armstrong♦ Nov 20 2009 at 15:11
	I saw the "CASES IN SPAM" once, but I can't see it anymore. My filter is "Filter: All cases in Inbox", there's no spam anywhere and FogBugz is dropping lot's of emails (I suppose they are marked as spam and not shown). – J. Pablo Fernández Dec 18 2009 at 22:45
	Oh, I found the problem. Mails are automatically assigned another project, so the spam was in that other project. It would be cool to be able to see the spam across projects. – J. Pablo Fernández Dec 18 2009 at 23:07
	@Rich: `area:spam` also finds `area:"not spam"` and `area:spam -area:"not spam"` doesn't work either. What do you call the "not spam" area at Fog Creek? – Michel de Ruiter♦ Jul 7 at 23:00
	I think I found the solution: `area:spam -area:"not spam" show:spam`. Who would have thought of that...? – Michel de Ruiter♦ Jul 7 at 23:03

Justine · Answer 2 · 2009-12-11 15:05:38Z UTC

Here are some searches that we use to find cases which have been closed as spam:

status:"Closed (spam)" type:case

.. adding the type:case returns 135 cases per page, instead of the usual 45.

And just in case anyone else might find this useful (more in a customer care shop situation), here're some searches for finding Mail Delivery Failure notification emails:

(title:"Undelivered Mail" OR title:"delayed 72 hours" OR title:"delayed 48 hours" OR title:"delayed 24 hours" OR title:"Warning: could not send") status:"active" type:case

(correspondant:"Mail Delivery" OR correspondant:"postmaster") status:"active" type:case

How do I see issues marked as Spam?

2 Answers