I would like to be able to report on how long it took to resolve cases. For example, show a column in the case list that gives the time from when the case was first opened to when it was first resolved.
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We have a case open to consider this feature for a future release. Please up-vote this question (not this answer) to show your support for adding this feature. If anyone has a good workaround for this, please post as a new answer here. If you have direct database access (i.e. you are running FogBugz on your own server), you can query the database to get this information. You can also write a plugin (currently available plugins are listed in the Gallery) which can find and display resolution time. |
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Could we expand on this request to include other times such as:
etc. |
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