In our on demand FB I have a case and I would like to share that with an end user so they can see some of the notes. Is this possible?
Thanks
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This is technically possible, but would require you to build a plugin with that functionality. For On Demand, you would need to build the plugin and then submit it to us for approval to be used On Demand. We need to be far more careful about what we allow to run on our shared environment. Natively, anonymous and community users have a very limited perspective of any case they look at. Specifically, they can only see binary status changes (Open/Closed) and emails that their correspondent was involved in. The plugin architecture lets you get around that to a certain extent (for example, the Community Case List plugin). |
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