Question

My client is about to implement FogBugz for all bugs and feature requests. Is there a way to have items entered by staff members to be queued up for an office admin to assign priority levels before notifying the development staff?

Answer 1

You could write a plugin that forced all new cases to be assigned to the office admin, although I'd recommend against it (this means the devs themselves won't be able to use the tool to make cases for themselves).

You could probably install the workflow plugin and force new cases to be assigned to the office admin (same problem as my first suggestion).

You could have staff members submit all cases via email which you can then route through the Inbox and allow the office admin to manage the inbox (or another project).

You could create an html page that forced new cases to go to the office admin.

Or you could just ask people to assign new cases to the office admin so he/she could assign priority levels (my suggestion).