Question

For example, I would like to add an HTML table structure to a snippet. But when I do, all I get is escapted HTML. When I go to the edit HTML source view, snippets seem to be disabled.

Thanks, Mike

Case FC2031368

Answer 1

Currently, only plain text snippets are supported.

Please vote up this question to show your support for this feature request!

Answer 2

I agree, this would be very helpful!

Perhaps a checkbox indicating whether or not we want the snippet treated as plain or HTML.

• if we're in the HTML editor mode:

  • an HTML snippet is put in as-is
  • a plain snippet it HTML encoded (i.e. the current behavior)

• if we're not in the HTML editor then do dialog:

  This is an HTML snippet. You are in plain mode. Do you want to [use the snippet in plain mode] or [switch to HTML mode and use the snippet]?

Answer 3

Yep! This feature would be great.

We rely on snippets a lot & can't really enjoy the benefits of HTML if we can't use it within snippets.

Answer 4

This is a much needed feature for me and my team.

Answer 5

Are you actually able to use bullet points when editing a case comments?