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We use BugzScout API to report a bug in FogBugz. However, we faced the issue related to the fact that the correspondent field is overwritten when a new occurrence of the same issue is registered by a new customer.

For instance a new case was created with sScoutDescription:"Error#1" and sCustomerEmail:"betty@xxx.yyy". If another customer sends the same bug report with sScoutDescription:"Error#1" and sCustomerEmail:"johny@xxx.yyy" the created case will be updated but the correspondent email will be overwritten. So the case is not associated to the first customer anymore. It's not we expected.

We tried to search for the cases by a specified scout description in order to get old correspondent emails. But there is no a corresponding search axis. So it's impossible to search the cases this way.

Is there any proper solution for the issue I described?

edited Mar 16 2011 at 19:33

blog.scott
82●8

asked Mar 11 2011 at 8:31

Sergey
23●3

I am also interested in an answer to this question. As we're also told to use the XMLAPI instead of scoutsubmit and this is very important! – blog.scott Mar 15 2011 at 23:11

db · Accepted Answer · 2011-03-16 23:54:34Z UTC

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Cases in FogBugz created via BugzScout currently only support having a single correspondent. So, whenever the correspondent for a case is changed, the old correspondent is lost.

If you'd like to see support for multiple correspondents per case when submitting cases via BugzScout, please vote up this feature request for multiple correspondents per case.

edited Mar 16 2011 at 23:54

answered Mar 16 2011 at 15:55

db♦♦
11.6k●7●13

	Thanks for you answer. Is there a chance to get an axis to search for a specified scout message via XML API as a quick solution? – Sergey Mar 16 2011 at 16:57
	@Sergey Ah, ok. I was misunderstanding what you were looking to search by. To search by the "scout description" using the XML API, you'll want to use cmd=listScoutCase which takes a sScoutDescription argument. That command should return what you're looking for. More details can be found on fogbugz.stackexchange.com/fogbugz-xml-api – db♦ Mar 18 2011 at 15:37
	@db It's exactly what I need. I missed it as it's not together with editing case commands. Thank you. – Sergey Mar 21 2011 at 6:47

How to keep the correspondents if the case is editing by means of bugzscout API and the scout description is matching

1 Answer