It would be nice to limit certain actions from users and/or groups individually.
Say for example, I have five project managers and only one of them I want to be responsible for adding projects. All PM’s should be able to create, edit, assign, resolve, & close cases. My development team I do NOT want them to have the ability to close cases, but they can create, edit, assign, & resolve. I think adding a new level of security/permissions would really help out with creating these sort of rules.
A list of a few attributes I would like to see:
ADMIN Type:
- Can manage GROUPS
- Can manage MAILBOXES
- Can manage PLUGINS
- Can manage PRIORITY
- Can manage PROJECTS
- Can manage SITE WORKING SCHEDULE
- Can manage SOURCE CONTROL
- Can manage WORKFLOW
- Can manage USERS
- Can manage WIKIS
- Can manage FILTERS
- Can edit TIMESHEET
CASE Type:
- Can CREATE cases
- Can EDIT cases
- Can RESOLVE cases
- Can CLOSE cases
- Can EMAIL from cases
- Can set case ESTIMATES
- Can edit case PRIORITIES