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We have defined a variety of status for both "Active" and "Resolved" cases. Some of them are "Not started", "Running", "Pending" or "Stopped".

However, we have to change it manually (to "Running") when a case is selected in the "working on" menu option and change back it again manually (to "Pending" or "Stopped") when the another case is selected in the same menu option (or "none" is choosen).

Is there an easier way to automatize it?

edited Apr 4 2011 at 14:10

Rich Armstrong♦♦
13.1k●12●29

asked Nov 18 2009 at 12:52

Ray
125●7

Ray - did you ever work out a solution to this - we have exactly the same issue - would be really helpful to have the status change to "in progress" as soon as time starts being booked against a case? – Hugo Rodger-Brown Mar 7 2011 at 9:54

Rich Armstrong · Answer 1 · 2009-12-31 00:53:20Z UTC

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Seems like there's a few things to think about here. See this for another view.

edited Dec 31 2009 at 0:53

answered Dec 31 2009 at 0:14

Rich Armstrong♦♦
13.1k●12●29

	Dear Rich, The plug-in mentioned in your link is designed to assign a case to a user but not to set its "Status" property. Anyway, thanks for you answer! – Ray Jan 27 2010 at 11:19
	Yes, I meant it as a reference point, not a solution. Sorry if that was confusing! – Rich Armstrong♦ Jan 28 2010 at 14:42

Set a case status automatically when it is selected /unselected in “working on” menu option

1 Answer