Customer support is great, but we'd like to use fogbugz email system just for fast bug submitting.
For example, i have rich production errors email notifications and i would like to forward them to some email address so they would be instantly filled as bugs.
In order to do this right would be very cool to have this:
1) Ability to set case type, for example per inbox (e.g. bugz@bugtracker.com)
2) Ability to set project by entering it's name in the letter subject (e.g. "[MyProjectName] Bug on page 22"). Now i either have to create a mailbox for each project (and we have 20+ and growing), or put all cases into some fake project, like inbox.
3) Automatically detected case opener (by email in from field)
4) Would be REALLY cool if i would be able to assign them by entering user name in subject too, but that's less important (can use virtual user "unassigned").
I hope you got the idea. Perhaps easy plugin hook (to obtain and fill case fields for incloming emails) can do the trick.
Thank you!
