I am using the Custom Fields plugin. I would like to be able to add a custom field to ALL cases in my database, not just cases that are open. Is there a way to do this?
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Technically, the custom field is added to all cases, but it always starts out with an empty value. I take you're asking for the ability to change a custom field's value when the case is in the closed state? Sadly, custom fields are no different than other fields; you have to reopen the case before anything other than a comment can be changed. |
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A custom field will be created for every case, but you won't be able to modify it through the Edit link without reopening the case. |
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We do need to be able to make changes like this (adding data to a new field) without reopening cases: reopening change the closing date and though FBz can't report on that difference yet, we hope it will one day. =) |
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