I would like to be able to mark cases that I need to follow up on within the next X hours or days.
The scenario is: A customer contacts me via email and case gets created. I fire an email back at the customer via fogbugz. Now, my mail may get lost in a spam filter or the customer may just plain forget to check his mail or whatever.
I would like to be able to make fogbugz notify me after a few days, that if I haven't heard back from the customer I should get it touch with him by some other means than email.
As it stands, my fogbugz user has 150+ cases assigned to it, so I might not get around to looking at each of those often enough, to notice cases that must be followed up on in a timely manner.
Is this possible in fogbugz, or do I have to look into writing a plugin?