Question

I would like to add some case category types and add my own icons also... Is this possible? I want to be able to insert my own icon png/jpg files and add to the list of categories. Here are the types I'd like to create:

• Big Feature
• Minor Feature
• Small Bug
• Showstopper Bug

Answer 1

You're looking for the Workflow plugin.

Once it's installed/enabled, just go to Admin -> Workflow -> Customize Categories -> Create New Category: