It is great that case notes now support HTML, but I noticed that incoming email is still converted to Plain Text, even if the email is sent HTML-only. Is there a way to get at least limited HTML in the case notes from emails?
If not, this would be a great feature. Many of our clients send us email with words in bold or highlighted, and it is challenging to decipher what they mean without some formatting.
We just started using FogBugz OnDemand on a trial basis. All HTML formatted email responses seem to be converted to plain text when being added to case notes.
Could we get limited support for HTML formatted emails to preserve text formatting even if there are other features that can't be implemented because of performance issues (e.g., preserving embedded images)?