Question

I am trying to get a mailbox configuration to work but having trouble. I suspect it's a configuration issue on the Exchange side, and the IT department is asking me which version of IMAP Fogbugz uses.

Does Fogbugz use IMAP4?

Here is the error when I setup a Mailbox to use IMAP, port 993 (our IT doesn't support unsecure IMAP):

Could not log into the mail server: The authentication or decryption has failed.

I have verified the email account is good, and the password is correct.

-Rob

Answer 1

The most likely issue is a certificate problem. We see three types of cert failure.

1. The cert isn't signed by a recognized authority. Lots of people self sign, but don't distribute the cert to the client machines.
2. The cert's hostname and the server's hostname don't match. Servers often have multiple names resolve to the same IP, but a cert for mail.company.com won't work if FogBugz is connecting to imap.company.com.
3. The cert has expired.