Question

1) allow to "offload" file attachments from FB cases to any repository (by default to Kiln!) http://kiln.stackexchange.com/questions/279/allow-to-offload-detach-and-push-attachments-from-fb-cases-and-case-emails-into and of course maintain a link to the repository committ

2) allow to delete file attachments with deletion comment and timestamp

3) around the ideas 1)+2) consider a periodic maintenance rule to retire attachments (delete or dump to the file system) i.e. by age or any filter

4) well, you might as well then also make it easier to attach multiple files at once :-) , since it would be painless to get rid of them again anytime.

In regards to any serious long-term use of FB for projects more then just a few hundred cases, I find these features essential. It is no practical workaround in a corporate setting to advise administrators to "prune" / or truncate database tables to emulate data rentention policies.

Answer 1

For number 1: That's an interesting request. We have a case filed. Please up-vote the question above to show your support. For now, the best bet is to put your files into Kiln, committing them with bugzid:1234 in the comment. They'll show up in the case.

Number 2: you can delete attachments. Edit a case, then click the trash icon next to the attachment you don't like.

Number 3: If you use FogBugz on Demand, we do not limit the size of your database or the number of attachments. If you run FogBugz on your own server, see this guide for instructions on purging old attachments.

Number 4: You can upload multiple files at once. You must click to attach one at a time, but they will all go in one upload into one edit to the case.

Answer 2

I second point 4): Our bug cases almost always contain at least 3 files. My colleagues from the customer support dep would appreciate to select the files (all in one directory) at once. This was already a wish in the "old" FogBugz forum in 2005: "Is there a way to do multiple attachments?"

Answer 3

I also would really like the ability to attach multiple files. I do this regularly and it's irksome to add so many clicks to what should be a very simple process. Drag n' drop is unfortunately not a fix for us atm.