I would like to change the default status of a case that gets automatically set when receiving an incoming email. Instead of Active, I would like to set the case to another custom Active status in order to be able to quickly differentiate between new incoming cases and old cases where the customer has replied.
I'm using the worflow plugin but it doesn't seem to support this kind of scenario. Any ideas on how to achieve this? If the only way is through a plugin, any hints on how to go about it? Such as which interface to hook into? BugCommit?
A more generic approach would be if the workflow plugin would not only allow to set the default "assigned to" person but also to define the default status for certain actions, like "Incoming email received", "Email", "Reply".
