Question

I'm new to FogBugz. When mail comes in, I want to assign sales requests to our "sales" team, press inquiries to our "press inquiry" team, general feedback to our "general feedback" team, etc. I found the cases@xxx.fogbugz.com config page, which explains AutoSort.

It says, "If FogBugz makes a mistake, you can train it simply by moving the case to another area." Well, I'd like to do that, but I don't have an area for sales, press, feedback, etc. And I don't see an "Areas" option in any of the menus, or a link to "Create an Area" anywhere.

How do I make areas for press, feedback, sales, etc?

Answer 1

Areas are associated with projects, and must be set up on the project page (Admin -> Projects).

Note that you need to add the areas to each project individually if you have several projects.