Question

Right now, we have feedback@ourdomain.com, press@ourdomain.com, sales@ourdomain.com, etc. Our mail server is forward-only; we have no POP or IMAP access or local delivery. It just sends everything along to one or more GMail accounts.

We'd like to try out FogBugz, and so we want:

• everything sent to feedback@ourdomain.com marked as "feedback"
• everything sent to press@ourdomain.com marked as "press"

etc.

However, we'd rather not install a POP or IMAP server, so it looks like our only choice is to forward everything to cases@ourdomain.fogbugz.com and pray that the AutoSorter will quickly realize that the only thing it needs to care about is the "to" address the message was originally sent to.

Does AutoSorter look at these headers, or does it only pay attention to the message body? And is there any way to manually sort by the "to" header?

Answer 1

The autosorter does look at all tokens, and these headers are pretty predictable, so you should be able to sort with them and have it pick up the pattern.

Note, though, that you cannot send mail From these email addresses. All outgoing mail will come out through cases@.