Question

When a customer emails me and FogBugz creates a case for the email, it sends an automatic response which I can configure in the mailbox settings in FogBugz. I would like to be able to have that response include the customer's original email, quoted.

Case FC2037443

Answer 1

This seems like a sensible behavior, since the auto-response is the system replying to the sender, and common practice is to include the original message in the reply. This would also serve as a good way for the sender to confirm what the message was that the system recieved

- cdeszaq

I agree! We have a case open to consider this feature for a future release. Please up-vote this question (not this answer) to show your support for adding this feature.

Answer 2

Hi All,

We are struggling with many-a-duplicate ;).... despite trying to educate internal & external clients how to follow-up using the autoreply message.

Anything new on this topic of an option to include the original request message in the auto-reply?