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Possible Duplicate:
How do I delete cases?

We are on FogBugz Version 8.2.25H (DB 771, Build 2)

Customers attach their data at our request but ask if we can delete their attachment when we are done with it.

What steps can we take to comply? On an individual case, or on a group of related cases - not necessarily determined by age of case nor of open/closed status.

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delete attachments: fogbugz.stackexchange.com/questions/5901/… , delete email-only attachments: fogbugz.stackexchange.com/questions/1038/… , delete cases: fogbugz.stackexchange.com/questions/16/… – adambox♦ Sep 12 2011 at 16:27

closed as exact duplicate by adambox♦♦ Sep 12 2011 at 16:28

1 Answer

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It sounds like you're talking about email attachments. If so, without actually deleting their email from FogBugz (which is not currently possible without modifying your database directly...see this question for more details), you won't really be able to comply.

You could delete just the attachment from the attachments table, but this would just prevent that attachment from showing up when you looked at the case. Because the attachment came in as part of an email, it would still exist in the database, and could therefore be recovered.

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Ss there an API for that? Otherwise, a plugin won't be able to modify any specific FB tables to delete the information. – bitbounce Jan 12 2011 at 18:19
Wops...I misspoke. Sorry about that. You are correct. A plugin cannot delete rows from non-plugin tables. I've updated my answer accordingly. – db♦ Jan 12 2011 at 20:52

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