We have some support cases that are kept open for some time and are then closed after some period of inactivity. This is a manual and time consuming task so I've been thinking of a possible plugin that could automate this.
I see I'm not the only one that could use something like this.
In order to make this more generic I've been thinking the plugin would be able to trigger an action after the case has been idle for a certain amount of time.
Possible actions could be:
- Resolve and close a case (Possibly with a message)
- Send a mail with a specific message to a list of addresses
- Change status of the case
- Assign the case to someone
- Some other useful thing?
It seems that there already are some interfaces that could make it possible to implement such a thing.
Is there anyone with plans on doing such a plugin?
If not, this sounds like something that I could implement, however I wouldn't be able to start on this until after a few weeks time.
