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I like being able to turn an email conversation into a case by simplying cc'ing cases@mydomain.fogbugz.com. What would be even nicer is if I could attach an email conversation to an existing case using the email address itself. For example, to add an email to case 1234, I'd like to be able to send an email to cases+1234@sample.fogbugz.com.

I'm thinking this could be a nice feature with minimal implementation costs. A simple regex and a couple lines of code. Of course it always sounds easy....

edited May 16 2011 at 19:04

Rich Armstrong♦♦
13.1k●12●29

asked Jan 6 2011 at 21:30

mwolfe02
75●5

	Does Exchange support plus addresses? I'm afraid not: serverfault.com/questions/148060/… – Michel de Ruiter♦ Jan 7 2011 at 13:52
	If you already know the case number, isn't @adambox's suggestion just as easy? (Just trying to clarify if there's an additional benefit to using the email address rather than the subject that I'm missing) – db♦ Jan 7 2011 at 16:39
	The main thing I was going for was being able to throw `cases+1234@sample.fogbugz.com` into the BCC field and have the email get tracked without having to explain to a client what "Case 1234" means at the end of the subject line. However, after thinking about it, I could just as easily forward a separate copy of the email directly to cases@sample.fogbugz.com without having to change the subject line in the email to clients...... I'll admit I may have been guilty of requesting a nice pair of complicator's gloves (thedailywtf.com/Articles/…). – mwolfe02 Jan 8 2011 at 14:12

adambox · Accepted Answer · 2011-01-07 16:12:11Z UTC

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To attach an email to a case, just put "case 12345" in the subject of the email you send into FogBugz

answered Jan 7 2011 at 16:12

adambox♦♦
21k●15●48

BurningIce · Answer 2 · 2012-02-14 17:31:41Z UTC

I think this feature is still valid enough. It removes some predefined text in the subject-line, which is subject to change, out of the equation.

Real world example: One of my customers has a large FogBugz installation for customer inquiry tracking, but the gotcha here is that the clients are all speaking and writing if different languages and it would be nice to remove this hard-coded pattern from the subject-line. Once they even went from writing it in one language to another (company policy - language can be a very delicate matter), and suddenly lots of existing ongoing conversations opened new cases instead of getting routed into the correct existing cases.

Add support for Gmail style plus sign operator (eg, cases+1234@sample.fogbugz.com)

2 Answers