Question

I received 300 cases in 2 hour period. I quickly go through them, star messages that will be answered with template answer, and now I want to select all starred messages, but don't know how.

There is a checkbox to select all displayed messages, but I can't display only starred (there is no filter option 'starred') so I could use that button to select all starred...

Please help

Answer 1

According to the search axis list, there is a "starred" search axis, called starredby, so a search for

starredby:me

will show you all the cases you have starred.

It turns out that anything you can search for in the search box can put in a filter using the "Search For" filter refinement.

So, if you want to limit cases in your filter to ones that are starred:

1. From you list of cases, go to your filter and click "Add Refinement"
2. Expand the "Search For" option
3. Add starredby:me
4. Click OK

In case you were wondering, the starredby axis can only be used with me; i.e. you can't use it to see what other users have starred.