Question

Hi, I've got a FogBugz on demand. I keep several projects there, with several developers working on each one.

My applications are configured to email the bug reports to the fogbugz's mail.

Is it possible to somehow filter the incoming mail by its From: address or subject and auto-assign them to specific project/developer? Lets say, I got Project1 and Project2. I'd like to get all mails sent by bugs@project1.com to go directly to Project1 (skiping the inbox) and bugs@project2.com - to Project2.

Also some kind of filters based on matching the Subject like would be cool - to set specific area based on subject, or assign it to one developer.

Is this possible in FogBugz?

Answer 1

FogBugz does include an "auto sort" feature. This feature assumes that a mailbox is associated with a single project but assigns the Area automatically based on the incoming message. It is self-training, which means that you need to receive e-mails into a default area and then manually re-assign the incoming e-mails to the appropriate area, until FogBugz catches on to the pattern of which e-mails go with which areas.

The best way to assign the project based on the e-mail is indeed to use multiple mailboxes. For each product that you support, create a support mailbox. Within that project, create areas and assign the appropriate assignee as the default for each area, then enable the Auto Sort option so that FogBugz learns how to assign incoming mail to the right place.

Answer 2

You could probably do something with plugins here but an even easier solution would be to configure a separate mailbox for each application/project (Application1 would send mail to Mailbox1 which would be configured for Project1 in FogBugz, etc.).

Each project has a Primary Contact (and each Area within the project does too) and you can use the FogBugz Autosort to learn which emails should go to which area.