Question

This is happening on a few computers at our office, but not all of them. It appears most common on IE8 and Win7. When trying to edit a Wiki in Fogbugz it gets stuck and just says loading at the top. The same page works fine in Chrome. We have tried the following in IE8:

1) reset to default IE8 settings 2) compatibility mode

Any ideas out there?

Answer 1

FogBugz uses CKEditor for its wiki editor. CKEditor (along with other editors such as TinyMCE) use contentEditable to allow what-you-see-is-what-you-get editing of wiki pages. Some browsers have trouble working with contentEditable.

To verify this, can you try navigating to http://ckeditor.com/demo and http://tinymce.moxiecode.com/examples/full.php on the computers where you've been seeing this problem? If neither of those work, this may be an underlying bug in IE8 on Win7.

If not, we can dig into this more to find out of the problem lies somewhere in FogBugz.

Answer 2

I was getting a situation where, both in FogBugz and in the CKEditor demo page, the editor would not show up. Spent hours going through all sorts of things. FF 5, Add-ons turned on, Add-ons disabled, nothing changed the situation, until on the Demo page, I went to their tab to change the language.

Their demo list was set to the first thing in the list, Africaans. I changed it to English, and the editor appeared as it should. Though if I switched to any of their other tabs, it would fail and just be a big div full of whitespace again.

Anyway, I went into Firefox's Tools->Options->Content tab and noticed that I had no default language set. I set this to English and now it seems to be working OK.

I reported my problem in the CKEditor forum, and I will go there now to provide this update to them as well.

Answer 3

This sounds like a duplicate of this bug, for which there has not yet been a resolution posted, but they did ask that poster to contact them directly.