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I'm upgrading our FogBugz installation from version 6 to version 8.

We customized our FogBugz 6 installation to allow the following workflow:

  1. QA or support rep drags a dump file onto a program we wrote, "DumpChecker".
  2. DumpChecker, using BugzScout and the xml api, does some duplicate detection. If the dump is a new crash, it creates a new bug in FogBugz. If it is a duplicate crash, DumpChecker adds its information to the correct bug.
  3. One of the developers looks at new bugs, and may mark them as duplicates of other crashes (exception address didn't match exactly but it's still the same problem, maybe just in a different build).

Look back to step 2. In order to make this work, DumpChecker asks, "is there a bug for a dump at address xxxx?" If there is, DumpChecker asks, "is that bug a duplicate of anything?" If it is, DumpChecker adds the new information to the main case instead of the one marked as a duplicate. This way, all our crashes end up in the correct spot.

To make this work, we customized a few things in our fogbugz 6 installation (modified bugzscout and hacked in some custom fields).

I believe I can do everything I need to in FogBugz 8 just with the custom fields plugin and the xml api, except for one thing, the duplicate detection. I need to be able to (a) search in the custom fields and (b) given a bugid, find out what bug, if any, it is a duplicate of.

It would be annoying to have to write a plugin just for this. Is there any possible way I can make this work?

Fog Creek Case FC1388232

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1 Answer

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The ability to see duplicates of a given case is forthcoming with 8.2.15. Setting duplicates is still not possible, but is planned.

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Thank you for the response. Please let me know (I'm subscribed to this page). I don't think we can update to version 8 without some way of doing this :( – Daniel Nov 22 2010 at 19:51
Any news on this? I'm looking at whether I can make a plugin to do this using the direct database access classes. It looks like I could query for duplicates, but because of permissions it doesn't look like I could set a bug to be a duplicate. Is that correct or did I miss something? – Daniel Dec 3 2010 at 20:59
Yes, we've added getting, but not setting duplicates in the next version: 8.2. – Rich Armstrong♦ Dec 3 2010 at 21:39
Oh, that's great! After a bit more thought, I think that will be sufficient for what we need to do. When will 8.2 come out? – Daniel Dec 3 2010 at 22:06
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 8.2 comes out in the next week or so. – Rich Armstrong♦ Dec 4 2010 at 12:19
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