Question

Two serious probably-related problems importing from Bugzilla:

(1) All of the user accounts get created as "inactive". And I can't find a way to modify them en masse, so it looks like I have to edit all 30-odd of them one at a time to enable them.

(2) All of the imported bugs get assigned to the Adminstrator account, instead of to the actual current assignee. Although once I enabled one of the user accounts, I saw that all bugs imported after that got assigned to him.

I can deal with problem 1, it's just a few minutes of grunge, but problem 2 is a show-stopper since it loses a key piece of information about every bug.

Answer 1

For the best results, you should manually create your users in FogBugz before running the import from Bugzilla. Make sure the full name and email addresses match.

1. My best guess as to why newly created users are inactive by default is for FogBugz On Demand. With FBOD, you're charged based on your high water mark of active users for the month. If the importer created a bunch of users you didn't anticipate, it'd be a nuisance on the billing side.

2. The importer will only assign a case to the Administrator account if it can't find a user in FogBugz whose email address matches the Bugzilla user's email address.

Answer 2

I fixed the problem by editing the importer, changing 'True' to 'False' in the line that read "cp.fDeleted = True". The users are now created as active and the bugs are properly assigned to them.