Welcome to the FogBugz Knowledge Exchange

Question

5

2

Is there any way to disable auto reply for cases submitted from certain email addresses?

We have dozens of systems out there that send us alarms via email to our fogbugz email account. There is not a real email inbox on the other end, therefore our fogbugz fills up with tons of bounce back messages.

We are running FB 8.0.26

edited Oct 24 at 14:34

Max Kramer♦♦
171●7

asked Nov 11 2010 at 14:30

Blake CSI
117●3

I think this is actually really, really necessary as a feature. We have a situation where an external ticketing system has got into a "deadly embrace" with FogBugz. It sends an email (they don't have a "donotreply" email address) and of cource FogBugz replies but they don't respect the FogBugz donotreply address. So, of course, they reply. And so on. I am at a loss as to how to break this cycle without blacklisting them outside of FogBugz. – Raoul Jun 4 2011 at 16:48

Rich Armstrong · Answer 1 · 2010-11-11 22:05:27Z UTC

1

There's a particular subset of From addresses that we won't reply to. We look for things like "auto" and "no-reply" in the address the mail was sent from and if we find them, do not reply.

You could add a matching pattern to your FogBugz code and recompile, or you could have the messages come from something like do-not-reply@example.com, which shouldn't be replied to.

answered Nov 11 2010 at 22:05

Rich Armstrong♦♦
14.1k●15●33

I tried do_not_reply@insertcustomerdomainhere.com but it is still sending auto replies. – Blake CSI Nov 24 2010 at 13:18

should i try it with dashes instead of underscores? thanks. – Blake CSI Nov 24 2010 at 13:19

yes, or donotreply@... – Rich Armstrong♦ Nov 30 2010 at 17:38

1

How about adding the address to Aliases? – Michel de Ruiter♦ Oct 25 at 8:20

Michel- a good thought, but I don't think it works unfortunately – Max Kramer♦ Oct 25 at 13:50

doug easterbrook · Answer 2 · 2012-10-24 14:54:53Z UTC

I want this too.

it doesn't seem hard to have an enterable list of email addresses in the admin portion that are not to be replied to.

think of it as a 'blacklist'.

We have email addresses that we always receive our voice mail from ... but the pattern just does not match the built in fogbugz ones ... so, I'd say this was a fairly serious limitation as we get 2 or 3 cases created for each voicemail we receive, by the time things bounce around.

FB 8 - disable auto replies going to a specific email address

2 Answers