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Is there any way to disable auto reply for cases submitted from certain email addresses?

We have dozens of systems out there that send us alarms via email to our fogbugz email account. There is not a real email inbox on the other end, therefore our fogbugz fills up with tons of bounce back messages.

We are running FB 8.0.26

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I think this is actually really, really necessary as a feature. We have a situation where an external ticketing system has got into a "deadly embrace" with FogBugz. It sends an email (they don't have a "donotreply" email address) and of cource FogBugz replies but they don't respect the FogBugz donotreply address. So, of course, they reply. And so on. I am at a loss as to how to break this cycle without blacklisting them outside of FogBugz. – Raoul Jun 4 at 16:48

1 Answer

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There's a particular subset of From addresses that we won't reply to. We look for things like "auto" and "no-reply" in the address the mail was sent from and if we find them, do not reply.

You could add a matching pattern to your FogBugz code and recompile, or you could have the messages come from something like do-not-reply@example.com, which shouldn't be replied to.

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I tried do_not_reply@insertcustomerdomainhere.com but it is still sending auto replies. – Blake CSI Nov 24 2010 at 13:18
should i try it with dashes instead of underscores? thanks. – Blake CSI Nov 24 2010 at 13:19
yes, or donotreply@... – Rich Armstrong♦ Nov 30 2010 at 17:38

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