Question

I'm having problems with IIS (Windows) or apache (*nix and mac) or something and the installer is failing, but FogBugz works fine. Can I just replace the files in C:\Program Files\FogBugz (Windows) or /opt/fogbugz (*nix and mac) instead?

Answer 1

If you are only updating the website (not the maintenance service), yes, probably. BUT: this is offered with no warranty. If you have problems with the installer, please contact us!

Windows

I just tried for Windows and it seems to work fine.

1. Stop the maintenance service and the FogBugz website in IIS
2. Run the installer and choose the option just to extract files. Choose a new directory
3. Backup the contents of C:\Program Files\Fogbugz (or whereever you have it installed) and empty that directory
4. Copy in the new files
5. Start IIS and the maintenance service

Linux, Unix, Mac

For a fresh install, the *nix install script builds some files from templates based on what you choose during the install process. For upgrades, if you only update the files in the Website directory, nothing there is templatized, so it should work. If you hit problems, please contact us.