Question

Hi,

our CS Manager wants to be in CC for all communication coming to FogBugz.

We have support people for 7 languages, each one has its own inbox and project. I want to make individual CS people "responsible" for a project, so incoming Cases will be automatically assigned to them, but I still want the CS Manager to receive all new Cases.

How do I do this?

Answer 1

You could install the AutoSubscribe plugin and have the CS Manager subscribe to each of the projects. She'd get a notification email anytime a change occurs on one of the cases.

Also, you might already know this, but you can make an individual the "primary contact" for a project via Admin -> Projects. This will ensure that all new cases in a given project are assigned to that person.