Currently, when a case is resolved, its assigned to one person automatically. How do I change those settings to change it to another person or assign it to a Developer who worked on it when its resolved?
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The Workflow plugin will let you customize this behavior, as well as a number of other things. By default, when a case gets resolved, it gets force-assigned to the case opener. In the workflow plugin, you can make this auto-assign be un-forced, which will let the case be resolved to a different person than the default. You can also select a different person to be the default assignee on resolution if you wish. |
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