Question

I think it will be great to have the small "Reply" button near each posted message in the case, which helps active users to communicate into the cases.

For example:

1) You see

Edited by User1 01/01/2011 [Edit][Reply]

1) Bla-Bla-Bla...

2) Bla-Bla..

2) After You have clicked on [Replay] button page redirects to case edit where edit box is filled:

Reply to User1 01/01/2011

1) Bla-Bla-Bla...

2) Bla-Bla..

3) And You may simply comment:

.> Reply to User1 01/01/2011

.> 1) Bla-Bla-Bla...

Ok, I'll do this

.> 2) Bla-Bla..

No, I think...

It may be shiped as a plug-in.

Answer 1

Yeah, it seems like what's really needed here is a wiki with a comment block attached. Make each bug have one of those and you've got something. We've thought about adding a wiki to each bug so we can have a rich-text, versioned description field, but why not the whole bug.

Well, for one thing, there are a lot of things like views and edits and assignment and search axes that make a bug not the best place to do this. You can still do this kind of thing. Just do it in a wiki with comment blocks. Bug reports will remain in-line for at least a while.