For me, it would help if the text would have a hover popup showing the case summary, like Case xxx in the case list and the edit text. It shows the current title.
I use this BugMonkey script (see this other question):
$("div.changes").each(function() {
if ($(this).text().toLowerCase().indexOf("subcase") >= 0) {
var words = $(this).text().split(' ');
for (var i = 0; i < words.length; i++) {
if (words[i].toLowerCase() == "subcase") {
var casenr = words[i + 1].replace('.', '');
$(this).wrapInner('<a href="default.asp?' + casenr + '" onmouseover="b1(' + casenr + ', this);"></a>');
break;
}
}
}
});
But that doesn't help for the notification mail.