Question

Possible Duplicate:
Feature Request: Templated case notification email

Hi,

is it possible to add field "Opened by" to e-mail notifications body (and perhaps some other field)? It is necessary because it would allow to filter email messages on client side more precise. Now I have tons of email notifications about every change of every case in project I'm subscribed to and my inbox in outlook looks like a crap.

Answer 1

As with most "is it possible" questions: Yes, it's definitely possible for licensed (self-hosted) customers. However, doing so requires editing the source code, so is not available for On Demand customers. There is no UI configuration for this

The basics are that you will need to find the correct wording in the lang.xml file for "Opened By" and the email is built in CBug.was inside the function 'GetCaseInfoEmailRows'.

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