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When our users get a 'FogBugz Internal Error' they don't always notify the local FogBugz administrators (although it is highlighted that the message is going to Fog Creek Software it appears there's an assumption that it is being sent locally as well).

Fog Creek Case FC1957466

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Hmmm. That's an interesting suggestion. There are some issues with it in that the Internal Error is actually just a crash, so by adding any functionality to it other than the current reporting, we risk running into another error in the reporting functionality, and therefore obscuring the crash under two layers of reporting.

Still, if folks vote this up, we'll take a look.

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Since there already is the functionality to "report this error to Fog Creek Software by clicking 'Submit'.", it doesn't seem as if it would be that much more effort to include a copy to a local admin. – Paul Nystrom Oct 1 2010 at 15:25
That functionality performs an HTTP POST. It doesn't send an email. – Rich Armstrong Oct 1 2010 at 21:45
We're totally open to changing this behavior and this is a good idea, btw. We just need to find the right way to do it. – Rich Armstrong Oct 1 2010 at 21:46
Add another process to the locally installed FogBugz system that accepts the HTTP POST and forwards the info (via e-mail, etc) to the local admin. – Paul Nystrom Oct 4 2010 at 21:16

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