Question

We commonly add multiple client emails as correspondents to a case, and use this to broadcast update announcements for that case. I've found that sending a reply or forward doesn't always add all correspondents to the "To:" field. I think it happens when I've sent email to a different recipient-list. There doesn't seem to be any elegant way to copy-paste them in, either.

Is there some way to send an email to all correspondents for a case?

Answer 1

I found that invoking the "Email" URL (as opposed to "Reply" or "Forward") will always use whatever is in the "Correspondent" field, so I whipped up the following BugMonkey script that appends an "Email" link to the "Correspondent" heading.

name:          Email
description:   Add email link to correspondents
author:        Marcelo Cantos
version:       1.1.0.0

js:

(function() {
  var f = function() {
    var ixBug = $('.ixBug a').text();
    var corr = $('#idCorrespondentInfoBox label');
    if (ixBug.length && corr.length && !corr.next('a').length) {
      corr.after('\
        <a class="actionButton2 icon" onclick="return TabManager.clickChangeView(event, \'email\');" href="default.asp?pg=pgEditBug&amp;ixBug=' + ixBug + '&amp;command=email&amp" onmouseover="return true; return true;" onmouseout="return true;"><img src="images/email.png" border="0"></a>\
        <a class="actionButton2" onclick="return TabManager.clickChangeView(event, \'email\');" href="default.asp?pg=pgEditBug&amp;ixBug=' + ixBug + '&amp;command=email&amp" id="email0" command="email" onmouseover="return true; return true;" onmouseout="return true;">Email</a>\
        ');
    }
    setTimeout(f, 1000);
  };
  setTimeout(f, 1000);
})();

The usual caveat: it is almost completely untested and probably doesn't handle all kinds of important edge-cases. But at least it will keep my boss (who I assured FogBugz could broadcast announcements to per-case customer groups) happy.

Answer 2

It seems Fogbugz can handle only one correspondent in a correct way.

May be this thread is usefull and gives more answers: http://fogbugz.stackexchange.com/questions/1549/why-does-fogbugz-move-email-addresses-from-the-to-field-to-the-cc-field