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Question

1

We have all of our tickets opened by our operations department via a phone call. If a bug is found in code, we'd like to be able to add the user that reported the bug so that they get notifications on changes to the ticket.

flag	asked Sep 28 2010 at 14:38 Benjamin Peikes 11●1

Michel de Ruiter · Answer 1 · 2010-12-07 20:39:47Z UTC

3

If the user is a licensed FogBugz user, you can use the AddSubscribers plugin to subscribe him to the case.

Notifications to the correspondent (using Reply) are manual only.

answered Dec 7 2010 at 20:39

Michel de Ruiter♦
2,920●1●4●14

	AddSubscribers is now available for on demand users as well. – James Dio Feb 2 2011 at 14:47
	With 'licensed' I meant it will not work for Community users. – Michel de Ruiter♦ Feb 2 2011 at 16:15
	...and what a useful plugin it is too! – Dave Hodder Mar 23 at 12:11

Dave Hodder · Answer 2 · 2012-01-18 18:00:02Z UTC

Alternatively, you could use the Dependency plugin to mark the customer support case as "depending on" the development case. We resolve the support case with a custom status (Awaiting Development).

Then, when the development case is resolved, the customer support case is reopened and assigned to someone in CS, so they can notify the user, involve them in beta testing etc.

gbrandt · Answer 3 · 2010-09-28 15:10:44Z UTC

0

You should be able to add the user as a correspondent, then any access to the ticket should be done as a reply or email and they will receive notification.

answered Sep 28 2010 at 15:10

gbrandt
11●2

Is there any way to subscribe someone to changes in a bug?

3 Answers