Question

I am currently using BugzScout for automated error reporting. It works wonderfully, but in the ideal case, the result of the report submittal would be a URL to the case, is there a way to achieve this? My base assumption would be no.

If there is no way to achieve this with BugzScout, what is the best way to go about it.

i guess while we're at it, I'd like to set the bugzscout response automatically after the first submittal - so that there is a way to tell if the submission is a duplicate before the field is updated manually.

Answer 1

One possible solution that comes to mind would be for your error handling code to generate a hash for the error such that it is unique across errors (I'm guessing this is what FB does internally to tell if a case is a dupe), append it to the case title, and then search for that case and return it's URL (via the XML API) in your error message to the user.

This method would also let you determine if the case already exists because you could search for the hash in the title prior to sending off BugScout.

Answer 2

Hi,

I'd like to better understand what's going on here before we respond. Can you contact us directly?

Rich