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Are Community Users allowed to submit cases via the screenshot tool?

According to this page they are but that is FB 7 documentation and FB 8 docs aren't online yet. Has this feature been removed?

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Yes, Community Users are allowed to submit cases via the screenshot tool, as long as they have permission to submit cases to the project. If you're having trouble, first check and make sure that the community user has permission on the project. If it still doesn't work, please contact us - you may have found a bug.

Thanks!

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The user is in a group that has permission to submit cases to the project. I also noticed that when logged in as a community user the screenshot tool is not listed in the extras menu... – Jeff French Sep 24 2010 at 21:24
Okay, got it! My failure to reproduce this bug before was my error - I didn't notice which browser the screenshot tool was using to submit the case. Case filed, and the fix will be available soon. – Brett Kiefer Sep 27 2010 at 16:19

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