Question

I am using the Fogbugz onDemand and need to generate the ticketurl to provide to users who just want to be updated on the progress of a particular ticket. I created the ticket from the Add Case page rather than send an email. Is there a way to generate or get the ticket url if you have submitted a ticket this way?

Answer 1

There is!

1. Go to My Settings -> Snippets

2. Create a snippet called ticket

3. Put the following in the snippet:
   {ticketurl}

4. Then go back to the case, hit reply and type

Hi,

Here's your url: ticket`

(If backtick is your snippet character this will replace the word ticket with the actual url to the case).