Bug occurs: When adding a new correspondent to an exsiting case. From the correspondent's point of view, he/she cannot see the Case Title of the case. The correspondent is an External user and after logging in and clicking on Case Status, the Title was empty.
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So is there a way to set that original title to something if you want the bug to be visible to your external user? |
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That is by design. External users can only see the original title of a case (which is blank for any case not submitted via email or public case submission). This is because we want to allow you to change the bug title to something that makes sense internally, without giving away any secrets to the user. |
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Anyone have anything else to suggest? I want to be able to add cases on behalf of a community user and then add them as the correspondent. Doing it this way means they can't see the title or original notes... |
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