When adding a new ticket I create a correspondent. The correspondent never gets email. Is this the way its supposed to be?
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Yes. At first, I too expected FogBugz to send updates to correspondents. But only registered users get notified by e-mail automatically, if they are the assignee or subscribed to the case. To mail a correspondent, a registered user has to mail explicitly (using |
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Michel, i totally agree with you. I can't see any sense why don't auto send e-mail for customers. We have a java web application for the customers but they don't receive mail, i hope this feature comes out soon =/ |
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Its quite annoying that you dont support this feature. I hope this feature becomes available soon. |
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Yes, I really want to be able to have external email addresses automatically updated on cases. |
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