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When I am working with someone via FogBugz, I typically separate their requests by case and communicate via email.

The problem is that they don't follow that same organization and I'll usually get replies from the LAST email I sent them that pertains to a separate case. Is there a way to move that email (BugEvent) to the correct case, without having to get your hands dirty with the DB?

Fog Creek Case FC433901

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This is a must for us. Many of our customers have lots of cases open in Fogbugz and then reply to the wrong one (its easy to mistype 45612 as 45162 and not notice the difference). We can't merge the cases because they relate to different issues, but we do need to move an email from one case to another. Unfortunately the Case Merge Plugin does not address this scenario, it seems to just cover the issue where all of one case should be merged into another. – GMNA Oct 16 at 23:20

1 Answer

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What I usually do in this type of situation is to forward the message from the wrong case to the right one. e.g. something for case 123 was sent to case 456, so I hit forward on it, select "correspondent" in the From drop-down, put the fogbugz email address in the To field and change the case number in the subject from 456 to 123. Sadly I can't remove that email from case 456, so I just add an edit that says what I did.

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This is also what I do now. It would be nice if the existing 'edit comment' feature worked with emails (e.g. maybe an email could be 'hidden', or 'rolled-up' into the 'an email was hidden' edit entry). – Kenny Evitt Oct 8 2010 at 17:20
I do the same thing, and recently added a BugMonkey script to augment the FB_ScratchOut plugin to better handle scratching-out emails: fogbugz.stackexchange.com/questions/59/… – Dave Cross Nov 4 2011 at 22:06

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