Welcome to the FogBugz Knowledge Exchange

Question

2

When sending an external user the status of their case, if you send the the snippet - exturl` - it will display a URL and they can see the entire Case.

However, the remaining 8 characters are the password which they apply as a ticket to their case so they can only view public comments or changes to the case. How can I go about creating a snippet for that, so that they don't see the entire Case contents?

flag	asked Sep 6 2010 at 19:32 Mohsin 353●1●4

	I think the exturl snippet is your own creation. Can you elaborate as to its contents? – Rich Armstrong♦ Sep 7 2010 at 14:33
	Also, I'm not sure how it would be that an external user would ever see the entire case contents, rather than just correspondence and open-closed status. – Rich Armstrong♦ Sep 7 2010 at 14:36

Ted · Answer 1 · 2010-09-07 15:52:47Z UTC

2

If you just want a link to the case, create a snippet containing something like the following:

{url}/?{case}

In FogBugz 8, if a case is created by a community user, they can login and view it using their credentials.

answered Sep 7 2010 at 15:52

Ted♦♦
4,880●3●10

Michel de Ruiter · Answer 2 · 2010-09-07 07:57:04Z UTC

0

How can I go about creating a snippet for that, so that they don't see the entire Case contents?

That is not possible now. I would really like that feature too.

answered Sep 7 2010 at 7:57

Michel de Ruiter♦
2,920●1●4●14

1

FB8 will include ticket_singlecase placeholders as well. – Ted♦ Sep 16 2010 at 19:45

How can I change my snippet from a URL to a password-ticket based only?

2 Answers