Question

I recently bulk-loaded a bunch of cases into the database. It included some hierarchical relationships, etc. After I got over some initial hurdles with the cases not displaying (e.g. ixDiscussTopic can't be null even though that's the default); Everything displayed properly.

Now, my test team can't edit the cases. Any idea what field in the Bug table (or some other missing fk) might cause that?

Answer 1

Do the members of the test team have write permission for the project(s) associated with the imported cases?

Answer 2

sCustomerEmail (default value) = '0'

This field should be null or blank; otherwise the system prompts you to enter Correspondent Email before allowing the user to edit/save any changes to the case.