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Is it possible to update the value of the 'Opened By' field of an existing case via the API?

I have tried with setting ixPersonOpenedBy="xx" it does nothing, even though I am logged in as an admin.

edited Nov 10 2010 at 20:56

cdeszaq
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asked Aug 23 2010 at 15:25

Rodrigue
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Ted · Accepted Answer · 2010-08-23 18:49:22Z UTC

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You can specify the user to open a case as for new cases, but not edit it for existing cases. The closest you can come to this functionality is to close and reopen the case (which sets ixPersonOpenedBy to the reopener) or via a custom plugin.

answered Aug 23 2010 at 18:49

Ted♦♦
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	The little tid-bit about close/re-open is ince to know. Lots of times, we will have someone other than the actual person it should be open cases, and this mechanism would work to fix that! – cdeszaq Aug 24 2010 at 19:00
	I can't remember if at the time I asked the question I managed to create new Cases and set the ixPersonOpenedBy but I can't seem to be able to do it now. So, would you have an example of what is passed as params to the API to set the Open By field when creating a new Case please? – Rodrigue Jan 17 2011 at 16:54
	Oops, we named in the input parameter ixPersonEditedBy for new. So the command would look something like api.asp?cmd=new&ixPErsonEditedBy=4&... – Ted♦ Jan 18 2011 at 17:34
	It works with `ixPersonEditedBy`! Thanks – Rodrigue Jan 19 2011 at 10:04

API: updating ‘Opened By’ for existing case

1 Answer