Question

We encourage our sales team to e-mail feature requests into our FB instance. These are then closed as duplicates where appropriate.

It would be great to be able to use this data to see which features have been most requested - we can't do this at the moment though unfortunately as there is no way to see "count of duplicates" on a per-case basis.

Can anyone think of a way of doing this?

Case FC2038167

Answer 1

This sounds like something a plugin might be ideal to handle.

The plugin could implement IPluginGridColumn so that you could view the "Count of duplicates" as a column in the grid view and sort by this column.

Additionally, the plugin could also implement IPluginBugDisplay so that this count would also be visible when viewing/editing individual cases.